Return and Exchange Policy
Luongo Footwear will exchange any pair of unused Luongos for a different size. Please resend us your footwear in the original package with all included materials. You are responsible for shipping costs to us. The cost to resend your new size to you will be on us.
Luongo Footwear will accept return of any unused footwear that is shipped back to us within 2 weeks of original purchase date. We are aware that depending on your location, a week to 10 days may have passed from time of original shipment. You are responsible for the return shipping. The return shipping date is what we use to mark the ‘within 2 week’ period. We will review returned footwear for final judgement on use. Any used footwear returned to us will be resent back to you without refund.
Please follow all wear and care instructions included in your shipment and/or on our website.